Shopping Policy

Shopping Policy

General Information

The following general terms and conditions ("Shopping Policy") apply to all customer (hereinafter referred to as "you") orders of products via www.egarderoben.se. In order to make a purchase in the www.egargeroben.se web store, you must accept our Shopping Policy. By accepting, you agree to comply with the Shopping Policy in full and agree that you have read and accepted the information concerning personal data.

References in the Shopping Policy to “www.egarderoben.se” or “we” are to Nordic digital ventures AB, organization number 559101-1068.

We reserve the right to change the Shopping Policy at any time without notifying you beforehand. The version of the Shopping Policy that you approve of at the time of placing your order is the one that applies to your purchase.

If you have any questions about www.egarderoben.se, or our Shopping Policy, please contact: info@egarderoben.se

How to order

To place an order from the www.egarderoben.se web store, you must be at least 18 years old.

The prices stated in the www.egarderoben.se web store include statutory value-added tax and excludes shipping costs.

When an order is received, it is confirmed by an automatic email with information about your order. Always check your order confirmation to make sure it is correct.

In the event that the ordered product cannot be sent to you for any reason, you will be notified as soon as possible. In this case, if we have already received your payment, refunds will be made at the current amount using the same means of payment that you used in your payment.

We reserve the right to change prices and product ranges without prior notice. In these cases, we reserve the right to change or cancel an order. This is true even if an order confirmation has already been received. If you are not satisfied with our correction, you have the right to cancel your order.

Ordering from abroad

At present, www.egarderoben.se only handles deliveries within the countries listed on our "Shipping Rates" page. We do not deliver orders to other destinations.

Payment Options

Card Payment   

You may pay for the order with:

  • Legitimate credit card (Visa, Mastercard, JCB, Diner, Amex).
  • Klarna.
  • Apple Pay
  • Google Pay
  • Shop Pay
  • iDeal

We never store and record sensitive information, such as credit card information. This information is encrypted and goes directly to the bank. The payment is encrypted

Delivery Time

The delivery time begins from when we have received the payment and passed the order to the freight courier. Delivery times can vary between 1 to 15 days depending on the chosen delivery method and specified destination.

Shipping Rates

Shipping rates are different depending on the destination. For a complete list of rates visit the Shipping Rates page.

Colors and Measurements

We strive to reproduce the properties of our products as accurately as possible, including composition and colors. However, the color you see on egarderoben.se depends on your computer screen, and we cannot guarantee that your computer can correctly reproduce colors visually.

The dimensions of a garment listed on egarderoben.se are only approximate values that give you a better idea of the model or fit of the specific garment and no definitive guarantee of the actual dimensions of the garment you receive. The dimensions of a garment may vary depending on the material used in the manufacturing process of the garment.

Product Recall

If the goods you have purchased are defective, eGarderoben complies to the applicable consumer legislation. If you are not satisfied with your goods due to obvious material or manufacturing defects, including damages that have occurred during transport, please inform us as soon as possible by e-mail and return the item to us.

Consumer Protection

According to the Distance and Doorstep Sales Act, you as a customer have 14 days right of cancellation. This means that you have the right to cancel your purchase by notifying www.egarderoben.se within 14 days of receiving the ordered product (cancellation deadline) or from the day you received the last product in an order of several products. You can exercise your right of cancellation immediately after your purchase and thus do not have to wait for the withdrawal period to start running.

The right of cancellation does not apply to special orders, that is, an item manufactured according to your specific wishes.

If you wish to cancel the purchase, you must notify us in writing by sending a letter or email before the cancellation period expires. You can also fill in and send the Consumer Agency's standard form to us.

When exercising the right of cancellation, you pay the return freight. Since you are responsible for the product until we receive it, it is important that the product is well packaged and, if possible, in its original packaging. The product must be sent or returned within two weeks from the date we at www.egarderoben.se receive notice of your exercise of right of cancellation.

When you cancel your purchase, www.egarderoben.se will pay back the amount you paid for the item, excluding handling costs (if applicable), including the shipping cost (not to be confused with the return shipping in the paragraph above). If you choose to keep parts of your order, the shipping cost will not be refunded. Refund of the returned item will be made within 14 days.

We reserve the right to deduct a certain sum, corresponding to the product's value reduction compared to the original value of the product, from the total cost, if and insofar such reduction is due to the fact that you have handled the product to a greater extent than is necessary to determine its properties or function.

Purchase Guarantee

Get your purchase protected up to SEK 50,000 if any problem occurs. As a member of PriceRunner, we always include a Purchase Guarantee. This service is free and valid for registered PriceRunner members.

If you are not a member of PriceRunner and have visited us through their service, you can still get your purchase covered by the Purchase Guarantee. All you have to do is to register for free on their website within 60 minutes. It's one click away! Visit PriceRunner for free purchase guarantee.

With the PriceRunner Purchase Guarantee, you receive compensation for damaged goods, undelivered orders, if an individual item is missing at delivery or if the product is incorrect. In order for the Purchase Guarantee to apply, the order needs to be sent to the same address which you are registered with.

If something goes wrong with your purchase, the Purchase Guarantee will compensate you for both purchase costs and shipping costs. You also receive compensation for direct financial damage you suffered as a result of the error. The purchase guarantee does not compensate for any depreciation of value, lost income or other direct or indirect costs.

Visit PriceRunner to view complete terms and conditions and the list of excluded categories.

Consumer Complaint

We always carefully examine the products you have ordered before packing and sending them to you. This is to minimize the risk of getting factory-damaged goods. Despite this, transport damage may sometimes occur during shipping. Should the product be broken or incorrect when it arrives, you may file us a complaint about the product.

Once we have received your complaint, our customer support will contact you within 5 working days. We decide for ourselves whether the fault should be rectified or whether you should get a new product. Please note that your replacement product can take up to normal delivery time if we do not have it in stock. If we no longer have the same or equivalent product as the original, promotional item, we will refund what you as a customer paid for the item.

If you are dissatisfied with a complaint case, you can always contact the National Board for Consumer Disputes at www.arn.se or send a letter to the following postal address for review of the current dispute: Box 174, 101 23, Stockholm. In the event of a dispute, www.egarderoben.se will comply with the recommendations of the National Board for Consumer Disputes.

Anyone who resides within the EU and wants to make a complaint to us about a product purchased through our e-commerce can do this via the EU's dispute settlement network online. In that case, please enter info@egarderoben.se as our contact email when requested.

Personal Data

We follow the GDPR policy and detailed regulations are mentioned in our Privacy Policy document.

Product Details and Responsibilities

Through our Service, you will only find quality products from leading suppliers. However, we take no responsibility for the effect or function of the products. We reserve the right for typos regarding technical facts, informational texts, price increases at the supplier, inadvertently incorrectly stated prices and for final sale.

These Shopping Policies do not exclude or limit our liability where it would be unlawful to limit or exclude such liability. www.egarderoben.se applies current consumer legislation.

www.egarderoben.se is not responsible for any indirect losses that arise as a result of the main loss or damage, such as lost profits or lost business opportunities, or for failure to deliver the products or fulfil any of our other obligations under our Shopping Policy where this failure is due to circumstances beyond our control (force majeure).

Our maximum liability to you for any losses or damages arising in connection with your order on the www.egarderoben.se website is limited to the total amount of your order.

Intellectual Property Rights

All content and all intellectual property rights, such as trademarks and copyrights on www.egarderoben.se, belong to Nordic digital ventures AB. All use of www.egarderoben.se or its content, including copying or storing such content in its entirety or parts thereof, other than for your own personal, non-commercial use, is prohibited without permission from Nordic Digital Ventures AB.

 

 

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